Subtitles are an important part of the viewing experience, allowing viewers to understand dialogue and follow the story. Unfortunately, some users have experienced issues with subtitles on Amazon Prime Video for iPhone and Android. Fortunately, there are a few simple steps that can be taken to resolve these issues.
The first step is to check the subtitle settings on the device. On an iPhone, go to Settings > General > Accessibility > Subtitles & Captioning and make sure that Closed Captions + SDH is enabled. On an Android device, go to Settings > Accessibility > Captions and make sure that Captions are turned on.
If the settings are correct, the next step is to check the Prime Video app itself. Go to the app’s settings and make sure that subtitles are enabled. If they are not, turn them on and try playing a video again.
If the issue persists, try restarting the device. This can often fix minor glitches and allow subtitles to work properly. If this doesn’t work, try uninstalling and reinstalling the Prime Video app.
Finally, if none of these steps work, contact Amazon customer service. They can provide more detailed advice and help you troubleshoot any issues you may be having.
In conclusion, subtitle issues on Amazon Prime Video for iPhone and Android can be resolved by checking the device settings, making sure subtitles are enabled in the app, restarting the device, and uninstalling and reinstalling the app. If all else fails, contact Amazon customer service for help.
